Whether it's registration, login, payments, bonuses, or gaming — if you have a question, you'll find the answer right here. Clear, straightforward, and in plain English.
Signing up at 9kbd is simple and fast. You will need:
To register Click hereJust fill in the form and verify with OTP to activate your account.
on the Login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address and a reset link will be sent to you. Click the link to set a new password. The whole process takes under 2 minutes.
Tips: The password reset link must be used within 15 minutes. If you didn't receive it, check your spam folder.
KYC verification secures your account and increases your withdrawal limits. You'll need a scanned copy of your National ID or passport. Go to Account Settings, select "Verify", and upload your document. Verification is typically completed within 24–48 hours.
No. Under 9kbd's rules, each person is allowed only one account. If multiple accounts are detected, all of them may be permanently suspended and any balances forfeited. If you're having trouble with an existing account, please contact support.
Entering the wrong password 5 times in a row will temporarily lock your account. Wait 30 minutes or reset your password. If your account has been suspended for another reason, support@9kbd.bet. There is an appeals process if your account is suspended for a policy violation.
Your email and mobile number can be updated through Account Settings, but OTP verification is required. To change your name, contact support and provide a valid ID. Your date of birth cannot be changed after registration.
To close your account, email support@9kbd.bet with the subject line "Account Closure Request". Make sure to withdraw your balance first, as funds cannot be accessed once the account is closed. The support team will process the request within 48 hours.
Log in and go to Account Settings → click the "Security" tab → enable Two-Factor Authentication. You'll receive a code on your mobile each time you log in. This is the strongest protection against unauthorized access to your account.
Yes, you are allowed to change your username once. Go to "Edit Profile" in your Account Settings to set a new username. After that, any further changes will require you to contact support.
Log in and click the "Deposit" button. Choose your payment method — Mobile Pay, Nagad, Rocket, credit/debit card, or bank transfer. Enter the amount and follow the on-screen instructions. Funds are credited to your account instantly in most cases.
Minimum Deposit: ৳300 via Mobile Banking, ৳500 via card.
During peak hours (6 PM–11 PM), it may take slightly longer.
Wait 30 minutes first — the server sometimes needs time to process. If it still hasn't come through:
Log in and go to your account dashboard → click the "Transaction History" tab. There you can view all deposits, withdrawals, and bonus transactions along with the date, amount, and status of each.
9kbd does not charge any deposit or withdrawal fees. However, your payment gateway or bank may apply their own transaction fees. For Mobile Pay and Nagad, their standard cashout charges may also apply.
Withdrawal requests can be cancelled before processing begins. If a "Cancel" button is visible in your transaction history, click it to proceed. Once processing has started, cancellation is no longer possible — in that case, please contact support.
Contact support@9kbd.bet right away. If the transaction hasn't been processed yet, it can be cancelled. If it has already gone through, we'll work with the relevant mobile operator to attempt a reversal — though this cannot be guaranteed. Always double-check the number before making a payment.
Once logged in, your total balance is always visible in the top-right corner of the screen. In the dashboard, you can view your main balance, bonus balance, and winnings separately.
New members can receive up to a 100% welcome bonus on their first deposit — meaning if you deposit ৳1,000, you get an extra ৳1,000 in bonus funds. This bonus Registration After completing registration, the bonus is added automatically on your first deposit.
Terms: Withdrawing a bonus requires meeting specific wagering requirements. See details in the Terms & Conditions See.
A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example, a ৳1,000 bonus with a 10x wagering requirement means you must wager a total of ৳10,000. You can check your current wagering progress under the "Bonus Progress" section in your account dashboard.
The weekly cashback offer returns a portion of your net losses from the previous week. It is generally credited to your account automatically every Monday. The maximum cashback amount and percentage depend on your VIP level.
With the referral program, both you and your friend earn a bonus for every successful referral. The bonus is activated once your friend registers and makes their first deposit. Rewards Page to get your referral link.
9kbd's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You earn loyalty points automatically through betting and gaming, which moves you up the tiers. Higher tiers unlock bigger bonuses, faster withdrawals, and exclusive offers.
Most bonuses are valid for 7–30 days, depending on the bonus type. You can find the expiry date for each active bonus under the "Active Bonuses" section in your account dashboard. Any unused bonuses are automatically cancelled once they expire.
Generally, only one bonus can be active at a time. However, certain special promotions can be combined. To see which bonuses can currently be combined, Rewards Page See it or ask Support.
With 9kbd's daily login bonus, you earn loyalty points every time you log in. Log in 7 days in a row to unlock a special bonus reward. Login bonuses are significantly higher during promotional periods — keep your notifications on so you don't miss out.
9kbd offers betting on over 30 sports, including cricket, football, tennis, badminton, kabaddi, and hockey. All major events are covered — IPL, BPL, EPL, FIFA World Cup, and more. With the live betting option, you can also place bets while a match is in progress.
Log in and Games Go to the section and select "Live Casino". There you can play Live Blackjack, Baccarat, Roulette, and Teen Patti with real dealers. Minimum bet starts from ৳100.
Jackpot While playing certain slots or special games, a jackpot can be triggered randomly. With progressive jackpots, the accumulated prize goes to a single winner. The higher your bet amount, the greater your chances of winning.
Lottery go to the section to view active lottery draws. Purchase tickets — pricing and prize details are listed for each one. Results are announced automatically at draw time, and any winnings are credited directly to your account.
Match Odds The Sports Betting page shows odds for every possible match outcome. For example, odds of 2.00 mean a ৳100 bet returns ৳200 in total if you win (profit of ৳100). You can view odds in decimal, fractional, or American format.
If a match is cancelled or abandoned, all related bets are automatically voided and the full stake is returned to your account. For parlay bets, the cancelled leg is calculated at odds of 1.00.
Yes, 9kbd's live betting works fully on both mobile browsers and the app. Odds update in real time as the match progresses. Make sure you have a stable internet connection for the best experience. Download the app From here।
Sports Events This page shows the dates, times, and odds for all upcoming matches in one place. Use the sport filter to find your preferred events. You can also set a "Reminder" for any event you don't want to miss.
9kbd uses industry-grade SSL encryption. Your personal information and transaction data are fully encrypted and are never sold or shared with third parties. To learn more, Privacy Policy read.
The support team will investigate promptly and take action if any unauthorized transactions are found.
No. 9kbd never sells your data. Limited information may be shared with specific partners only for payment processing and legal compliance purposes. For more details, Privacy Policy See.
9kbd takes responsible gaming seriously. Here's what you can do:
Details Responsible Gaming check the promotions page.
9kbd will never ask for your password via SMS or email. Always 9kbd.bet Access the site only through the official domain. Do not click on suspicious links. Official communications come exclusively from support@9kbd.bet. If you receive any suspicious messages, report them to support right away.
Go to Account Settings and look for "Active Sessions" or "Login History" to see all devices logged into your account. If you spot an unfamiliar device, end that session immediately and change your password.
App Page Download the APK directly from . If it becomes available on the Google Play Store or App Store, you can download it from there as well. Always download from the official site only — never from third-party sources.
When a new update is available, you'll get a notification automatically when you open the app. Tap the "Update" button. Or App Page Download and install the latest APK from — your existing data will not be lost.
In the app, go to Settings → Notifications to turn alerts on or off as you prefer. You can also manage 9kbd's notification permissions from your phone's system settings. Keeping bonus offer and match reminder notifications on ensures you never miss a deal.
The app offers faster loading, push notifications, select offline features, and a smoother touch experience. The mobile site has all the same features but is slightly slower. For regular users, the app is the better choice. From here Download.
If you didn't find your answer above, our support team is always ready to help. Email us directly or create a new account to get started.